POLICE LAB

Second Life Status - Incident History

Second Life Status - Incident History


08/13/2018 06:12 PM
Rolling Restarts RC Channel Roll

THIS IS A SCHEDULED EVENT Aug 15, 07:00 - 12:00 PDT

Aug 13, 11:12 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 7:00 AM PDT on Wednesday, August 15th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


08/13/2018 06:18 PM
Scheduled Second Life Maintenance

THIS IS A SCHEDULED EVENT Aug 15, 06:00 - 06:30 PDT

Aug 13, 11:18 PDT
Scheduled - On Wednesday, August 15th, we will be undergoing scheduled maintenance to Second Life starting at 6AM PDT. During this time, residents may be logged off and will not be able to log in until maintenance is complete. Please keep an eye on this blog for updates.


08/14/2018 07:11 PM
Rolling Restarts Main Channel Roll

Aug 14, 12:11 PDT
Completed - The scheduled maintenance has been completed.

Aug 14, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 13, 11:09 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, August 14th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.


08/14/2018 07:00 PM
Community Website Maintenance

Aug 14, 12:00 PDT
Completed - The scheduled maintenance has been completed.

Aug 14, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 14, 09:42 PDT
Scheduled - We will be performing scheduled maintenance from 11:00 AM to 12:00 PM PDT, Tuesday August 14th, 2018 on our community website. During this time the website may be unavailable. We appreciate your patience while we continue to perform upgrades and maintenance.


08/14/2018 06:45 PM
Second Life Billing Maintenance

Aug 14, 11:45 PDT
Completed - The billing maintenance has been completed.

Aug 13, 14:53 PDT
Scheduled - We will be performing some brief maintenance on our billing systems on Tuesday, August 14th, beginning at approximately 9:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX transactions and Marketplace, will not be available. Please check this blog for updates.


08/13/2018 01:30 PM
Scheduled Maintenance

Aug 13, 06:30 PDT
Completed - The scheduled maintenance has been completed.

Aug 13, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 7, 12:20 PDT
Scheduled - We will be performing scheduled maintenance from 5:30 AM to 6:30 AM PDT, Monday August 13th, 2018. During this time you may notice slower than normal load times as well as issues with login and billing services. We appreciate your patience while we continue to perform upgrades and maintenance.


08/10/2018 08:00 PM
Billing Phone Support Unavailable

Aug 10, 13:00 PDT
Completed - The scheduled maintenance has been completed.

Aug 10, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 10, 11:52 PDT
Update - We will be undergoing scheduled maintenance during this time.

Aug 10, 11:52 PDT
Scheduled - Billing phone support will be unavailable from 12:00 PM PDT to 1:00 PM PDT today, August 10th, 2018. Ticket submissions will still be available at this time.


08/10/2018 07:00 AM
Bug Reporting Maintenance

Aug 10, 00:00 PDT
Completed - The scheduled maintenance has been completed.

Aug 9, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 9, 06:08 PDT
Scheduled - Second Life's bug reporting system Jira will briefly be experiencing maintenance and may not be accessible on August 9th, between the hours of 8pm and midnight. Please see this blog for updates.


08/09/2018 09:30 PM
Concierge Phone and Chat Support Unavailable

Aug 9, 14:30 PDT
Completed - The scheduled maintenance has been completed.

Aug 9, 13:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 9, 13:03 PDT
Scheduled - Concierge phone support and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, August 9th, 2018. Ticket submissions will still be available at this time.


08/08/2018 05:33 PM
Rolling Restarts RC Channel Roll

Aug 8, 10:33 PDT
Completed - This scheduled region maintenance is now complete!

Aug 8, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 6, 08:05 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 7:00 AM PDT on Wednesday, August 8th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


08/08/2018 05:28 PM
Login Issues

Aug 8, 10:28 PDT
Resolved - This issue has been resolved! If you in Germany and are still experiencing log-in issues, please contact our support team via chat or ticket for assistance.

Jul 29, 10:24 PDT
Investigating - Some German residents are currently experiencing login issues. These appear to specific to particular Internet Providers. If you are unable to log in from Germany, please contact your Internet Provider for assistance.


08/07/2018 10:06 PM
Second Life - Facebook Image Posting Issues

Aug 7, 15:06 PDT
Investigating - We are aware that Second Life residents are having issues with posting images to Facebook via Second Life and we are currently investigating this. Please keep an eye on this blog for further updates.


08/07/2018 07:16 PM
Rolling Restarts Main Channel Roll

Aug 7, 12:16 PDT
Completed - The scheduled maintenance has been completed.

Aug 7, 06:56 PDT
Update - Scheduled maintenance is still currently in progress. Due to code updates with this rolling restart, region downtime may be longer than normal.

Aug 7, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 6, 08:09 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, August 7th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.


08/06/2018 11:12 PM
Unscheduled Voice Maintenance

Aug 6, 16:12 PDT
Resolved - The unscheduled maintenance to resolve an issue affecting in world voice services has been completed.

Thank you for your patience!

Aug 6, 16:01 PDT
Investigating - We are currently aware of and investigating an issue affecting in world voice. Please continue to check this blog for updates.

We appreciate your patience during this time.


08/05/2018 06:00 PM
Concierge Phone and Chat Support Unavailable

Aug 5, 11:00 PDT
Completed - The scheduled maintenance has been completed.

Aug 5, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 5, 09:28 PDT
Scheduled - Concierge phone support and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, August 5th, 2018. Ticket submissions will still be available at this time.


08/04/2018 06:30 PM
Concierge Phone Support Unavailable

Aug 4, 11:30 PDT
Completed - The scheduled maintenance has been completed.

Aug 4, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 4, 07:54 PDT
Scheduled - Concierge phone support will be unavailable from 9:00 AM PDT to 11:30 AM PDT today, August 4th, 2018. Live chat and ticket submissions will still be available at this time.


08/03/2018 08:01 PM
Concierge and Billing Phone Support and Live Chat Unavailable

Aug 3, 13:01 PDT
Completed - The scheduled maintenance has been completed.

Aug 3, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 3, 09:37 PDT
Scheduled - All phone and live chat support will be unavailable from 12:00 PM PDT to 1:00 PM PDT today, August 3rd, 2018. Ticket submissions will still be available at this time.


08/02/2018 08:45 PM
Concierge and Billing Phone Support, and Live Chat Unavailable

Aug 2, 13:45 PDT
Completed - The scheduled maintenance has been completed.

Aug 2, 12:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 2, 11:12 PDT
Scheduled - All phone and live chat support will be unavailable from 12:15 PM PDT to 1:30 PM PDT today. Ticket submissions will still be available at this time.


08/01/2018 10:00 PM
Rolling Restarts RC Channel Roll

Aug 1, 15:00 PDT
Completed - The scheduled maintenance has been completed.

Aug 1, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 31, 10:18 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 7:00 AM PDT on Wednesday, August 1st, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


07/28/2018 07:00 PM
Concierge Phone Support Unavailable

Jul 28, 12:00 PDT
Completed - The scheduled maintenance has been completed.

Jul 28, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 28, 08:16 PDT
Scheduled - Concierge phone support will be unavailable from 9:00 AM PDT to 12:00 PM PDT today, July 28th, 2018. Live chat and ticket submissions will still be available at this time.


07/27/2018 08:00 PM
Concierge and Billing Phone Support and Live Chat Unavailable

Jul 27, 13:00 PDT
Completed - The scheduled maintenance has been completed.

Jul 27, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 27, 11:52 PDT
Scheduled - All phone and live chat support will be unavailable from 12:00 PM PDT to 1:00 PM PDT today, July 27th, 2018. Ticket submissions will still be available at this time.


07/21/2018 06:00 PM
Concierge Phone Support Unavailable

Jul 21, 11:00 PDT
Completed - The scheduled maintenance has been completed.

Jul 21, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 21, 07:58 PDT
Scheduled - Concierge phone support will be unavailable from 9:00 AM PDT to 11:00 AM PDT today, July 21st, 2018. Live chat and ticket submissions will still be available at this time.


07/20/2018 08:00 PM
Concierge and Billing Phone Support and Live Chat Unavailable

Jul 20, 13:00 PDT
Completed - The scheduled maintenance has been completed.

Jul 20, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 20, 10:06 PDT
Scheduled - All phone and live chat support will be unavailable from 12:00 PM PDT to 1:00 PM PDT today, July 20th, 2018. Ticket submissions will still be available at this time.


07/18/2018 08:11 PM
Rolling Restarts RC Channel Roll

Jul 18, 13:11 PDT
Completed - The scheduled maintenance has been completed.

Jul 18, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 16, 08:14 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 7:00 AM PDT on Wednesday, July 18th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


07/18/2018 05:57 PM
Community Features Under Maintenance

Jul 18, 10:57 PDT
Resolved - This maintenance has been completed, and the community features are now active.

Jul 18, 10:39 PDT
Investigating - The following community features are under unscheduled maintenance: Knowledge Base, Community Pages and Second Life Forums.

Keep an eye on this blog for further updates regarding when these features will become available again.