POLICE LAB

Second Life Status - Incident History

Second Life Status - Incident History


10/22/2018 04:34 PM
Rolling Restarts RC Channel Roll

THIS IS A SCHEDULED EVENT Oct 24, 07:00 - 13:00 PDT

Oct 22, 09:34 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, LeTigre, and Snack RC server channels beginning at approximately 7:00 AM PDT, October 24th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


10/23/2018 08:15 PM
Rolling Restarts Main Channel Roll

Oct 23, 13:15 PDT
Completed - The scheduled maintenance has been completed.

Oct 23, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 22, 09:29 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, October 23rd, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.


10/21/2018 07:00 PM
Concierge Phone Support and Live Chat Unavailable

Oct 21, 12:00 PDT
Completed - The scheduled maintenance has been completed.

Oct 21, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 21, 09:30 PDT
Scheduled - Concierge phone support and Concierge and Premium chat support will be unavailable from 11:00 AM PDT to 12:00 PM (noon) PDT today, October 21st, 2018. Ticket submissions will still be available at this time.


10/20/2018 06:00 PM
Concierge and Billing Phone Support and Live Chat Unavailable

Oct 20, 11:00 PDT
Completed - The scheduled maintenance has been completed.

Oct 20, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 20, 09:26 PDT
Scheduled - Concierge phone support and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, October 20th, 2018. Ticket submissions will still be available at this time.


10/18/2018 09:30 PM
Concierge and Billing Phone Support and Live Chat Unavailable

Oct 18, 14:30 PDT
Completed - The scheduled maintenance has been completed.

Oct 18, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 18, 09:58 PDT
Scheduled - Concierge phone support and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, October 18th, 2018. Ticket submissions will still be available at this time.


10/17/2018 07:00 PM
Rolling Restarts RC Channel Roll

Oct 17, 12:00 PDT
Completed - The scheduled maintenance has been completed.

Oct 17, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 15, 14:07 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 7:00 AM PDT, October 17, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


10/14/2018 06:24 PM
Linden Realms Maintenance

Oct 14, 11:24 PDT
Resolved - This maintenance has been completed.

Oct 11, 18:59 PDT
Investigating - We are currently investigating an issue in Linden Realms where Linden $ payouts are failing. During this maintenance, Residents will not be able to access Linden Realms. Please keep an eye on this blog for further updates as they become available.


10/14/2018 06:00 PM
Concierge Phone Support and Live Chat Unavailable

Oct 14, 11:00 PDT
Completed - The scheduled maintenance has been completed.

Oct 14, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 14, 07:30 PDT
Scheduled - Concierge phone and live chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, October 14th, 2018. Ticket submissions will still be available at this time.


10/11/2018 09:30 PM
Concierge and Billing Phone Support and Live Chat Unavailable

Oct 11, 14:30 PDT
Completed - The scheduled maintenance has been completed.

Oct 11, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 11, 10:14 PDT
Scheduled - All phone and chat support will be unavailable from 1:00 PM PDT to 2:00 PM PDT today, October 11th, 2018. Ticket submissions will still be available at this time.


10/10/2018 08:00 PM
Rolling Restarts RC Channel Roll

Oct 10, 13:00 PDT
Completed - The scheduled maintenance has been completed.

Oct 10, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 8, 14:45 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 7:00 AM PDT, October 10, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


10/09/2018 06:03 PM
Linden Realms and Portal Parks Maintenance

Oct 9, 18:00 PDT
Completed - The scheduled maintenance has been completed.

Oct 9, 09:54 PDT
Update - Thank you all for your continued patience. At this time, Portal Parks are now open as we continue to work on Linden Realms. Work on Linden Realms remains in progress. We appreciate your continued patience until our process is complete. Please continue to check this blog for updates!

Oct 9, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 8, 14:40 PDT
Scheduled - We will be performing maintenance on the Portal Parks and Linden Realms, October 9th beginning at 5AM PDT. During maintenance, residents will not be able to access Portal Parks or Linden Realms. Please keep an eye on this blog for further updates when maintenance is completed.


10/09/2018 08:11 PM
Portal Parks and Linden Realms Maintenance

Oct 9, 13:11 PDT
Resolved - The Linden Realms and Portal Parks update is now complete!

Sep 27, 08:22 PDT
Update - Portal Parks are now accessible! However, Linden Realms maintenance is ongoing today, September 27. Residents will not be able to access Linden Realms while this maintenance is in progress. We will provide more information via this blog as it becomes available.

Sep 26, 08:22 PDT
Investigating - We are performing maintenance on the Portal Parks and Linden Realms today, September 26. During maintenance, residents will not be able to access Portal Parks or Linden Realms. Please keep an eye on this blog for further updates as they become available.


10/08/2018 12:59 PM
Unscheduled Concierge Phone Maintenance

Oct 8, 05:59 PDT
Resolved - This maintenance has been completed.

Oct 7, 11:00 PDT
Investigating - Concierge phone support will be unavailable today, October 7th, 2018. Live chat and ticket submissions will still be available at this time.


10/07/2018 05:00 PM
Concierge Phone Support and Live Chat Unavailable

Oct 7, 10:00 PDT
Completed - The scheduled maintenance has been completed.

Oct 7, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 7, 06:50 PDT
Scheduled - Concierge phone and live chat support will be unavailable from 9:00 AM PDT to 10:00 AM PDT today, October 7th, 2018. Ticket submissions will still be available at this time.


10/06/2018 06:00 PM
Concierge Phone Support and Live Chat Unavailable

Oct 6, 11:00 PDT
Completed - The scheduled maintenance has been completed.

Oct 6, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 6, 07:32 PDT
Scheduled - Concierge phone and live chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, October 6th, 2018. Ticket submissions will still be available at this time.


10/05/2018 07:05 PM
Unscheduled Log In Maintenance

Oct 5, 12:05 PDT
Resolved - This incident has been resolved.

Oct 5, 11:28 PDT
Investigating - We are currently aware of and investigating an issue affecting viewer log in. Some Residents may experience trouble logging in and staying logged in. Please continue to check this blog for updates.

We appreciate your patience during this time.


10/04/2018 09:30 PM
Concierge and Billing Phone Support and Live Chat Unavailable

Oct 4, 14:30 PDT
Completed - The scheduled maintenance has been completed.

Oct 4, 12:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 4, 09:47 PDT
Scheduled - All phone and chat support will be unavailable from 12:15 PM PDT to 2:30 PM PDT today, October 4th, 2018. Ticket submissions will still be available at this time.


10/03/2018 08:12 PM
Unscheduled Marketplace Maintenance

Oct 3, 13:12 PDT
Resolved - This maintenance has been resolved.

Oct 3, 12:30 PDT
Investigating - We are currently performing unscheduled maintenance on the Marketplace. While this maintenance is in progress residents will not be able to access the Marketplace via the web or in-world. We appreciate your patience, and will provide more information via this blog as it becomes available.


10/03/2018 02:52 PM
Rolling Restarts RC Channel Roll

Oct 3, 07:52 PDT
Completed - This maintenance has been cancelled

Oct 3, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 3, 06:18 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, and LeTigre RC server channels beginning at approximately 7:00 AM PDT today, October 3, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


10/02/2018 10:38 PM
Linden Home Selection

Oct 2, 15:38 PDT
Resolved - We have resolved the issue that was impacting some residents while selecting a Linden Home. We thank you for your patience.

Oct 2, 14:57 PDT
Investigating - We are aware that some residents are having issues selecting a Linden Home. We are working on a solution so please keep an eye on this page for updates


10/02/2018 03:38 PM
Rolling Restarts Main Channel Roll

Oct 2, 08:38 PDT
Resolved - This maintenance is now complete.

Oct 2, 05:59 PDT
Update - We are continuing to investigate this issue.

Oct 2, 05:53 PDT
Investigating - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, October 2nd, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.


09/30/2018 06:00 PM
Concierge Phone Support Unavailable

Sep 30, 11:00 PDT
Completed - The scheduled maintenance has been completed.

Sep 30, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 30, 07:27 PDT
Scheduled - Concierge phone support will be unavailable from 9:00 AM PDT to 11:00 AM PDT today, September 30th, 2018. Live Chat and ticket submissions will still be available at this time.


09/27/2018 09:30 PM
Concierge Phone and Chat Support Unavailable

Sep 27, 14:30 PDT
Completed - The scheduled maintenance has been completed.

Sep 27, 13:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 27, 13:23 PDT
Scheduled - Concierge phone support and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, September 27th, 2018. Ticket submissions will still be available at this time.


09/27/2018 06:27 PM
Second Life Billing Maintenance

Sep 27, 11:27 PDT
Completed - The scheduled maintenance has been completed.

Sep 27, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 27, 11:00 PDT
Scheduled - We will be performing some brief maintenance on our billing systems on Thursday, September 27, beginning at approximately 11:00 AM PDT. While this maintenance is in progress, our billing services, including LindeX transactions and Marketplace, will not be available. Please check this blog for updates.


09/26/2018 06:45 PM
Marketplace Maintenance

Sep 26, 11:45 PDT
Resolved - This maintenance has been completed and the Marketplace is now operational.

Sep 26, 10:14 PDT
Investigating - We are performing some brief maintenance on the Marketplace today, September 26. While this maintenance is in progress residents will not be able to access the Marketplace via the web or in-world. We appreciate your patience, and will provide more information via this blog as it becomes available.