POLICE LAB

Second Life Status - Incident History

Second Life Status - Incident History


02/23/2018 05:31 PM
Concierge Phone and Concierge & Premium Chat Support Unavailable

Feb 23, 09:31 PST
Scheduled - Concierge phone, Premium chat support and Billing phone will be unavailable from 12:00 PM to 1:00 PM PST, today February 23rd, 2018. Case submissions are still available


02/21/2018 07:31 PM
Rolling Restarts RC Channel Roll

Feb 21, 11:31 PST
Completed - Today's scheduled maintenance is complete.

Feb 21, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 20, 09:22 PST
Scheduled - We will be performing rolling restarts for regions on the Magnum, Blue Steel, and LeTigre RC server channels beginning at approximately 7:00 AM PST on Wednesday, February 21, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


02/20/2018 08:42 PM
Billing Maintenance

Feb 20, 12:42 PST
Completed - The scheduled maintenance has been completed. Thank you for your patience!

Feb 20, 09:12 PST
Update - We will be performing scheduled maintenance on our billing system beginning today, February 20, at 10:15 AM PST. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates

Feb 20, 06:20 PST
Scheduled - We will be performing scheduled maintenance on our billing system beginning today, February 20, at 9:30 AM PST. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.


02/20/2018 01:00 PM
Support closed for President's Day

Feb 20, 05:00 PST
Completed - The scheduled maintenance has been completed.

Feb 19, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 12, 08:38 PST
Scheduled - In observance of President's Day - Basic, Premium / Concierge Live Chat and phone support will be closed on Monday February 19, 2018. Case submissions will remain open. All support channels will re-open Tuesday, February 20, 2018 at 5 AM PST


02/18/2018 04:35 PM
Billing Maintenance

Feb 18, 08:35 PST
Resolved - Billing maintenance is now complete. The LindeX and Marketplace are now available.

Feb 18, 07:53 PST
Investigating - We are performing unscheduled maintenance on our billing system beginning today. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please refrain for making purchase in the Marketplace or via the LindeX at this time. Please check this blog for updates.


02/16/2018 09:03 PM
Concierge Phone, and Concierge & Premium Chat Support Unavailable

Feb 16, 13:03 PST
Completed - The maintenance has been completed.

Feb 16, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 16, 10:12 PST
Scheduled - Concierge phone, Premium chat support and Billing phone support will be unavailable from 12:00 PM to 1:00 PM PST, today February 16th, 2018. Ticket submissions are still available.


02/13/2018 11:00 PM
Rolling Restarts Main Channel Roll

Feb 13, 14:56 PST
Completed - Today's Rolling Restarts have been completed. Thank you for your patience!

Feb 13, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 12, 12:41 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, February 13th, at 3AM PST. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.


02/09/2018 08:59 PM
Concierge Phone and Concierge & Premium Chat Support Unavailable

Feb 9, 12:58 PST
Resolved - The maintenance has been completed.

Feb 9, 12:09 PST
Investigating - Concierge phone, Premium chat support and Billing phone will be unavailable from 12:00 PM to 1:00 PM PST, today February 9th, 2017. Case submissions are still available


02/09/2018 06:09 AM
Bug Reporting Maintenance

Feb 8, 22:09 PST
Completed - The scheduled Bug Reporting Maintenance has been completed.

We thank you for your patience during this time.

Feb 8, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 31, 11:28 PST
Scheduled - Second Life's bug reporting system at jira.secondlife.com will briefly be experiencing maintenance and may not be accessible on February 8th, between the hours of 8pm and midnight.


02/06/2018 06:02 PM
Weekly Premium Stipends Delayed

Feb 6, 10:02 PST
Resolved - All stipends have been successfully distributed. For any residents that did not receive today's stipend please contact Support.

Feb 6, 06:17 PST
Investigating - We are aware that some residents Weekly Premium Stipends have been delayed. We are in the process of getting those out. We will update this blog when that has been completed. Thank you for your patience!


02/04/2018 12:57 AM
Unscheduled Email-to-LSL Maintenance

Feb 3, 16:57 PST
Resolved - The Unscheduled Email-to-LSL Maintenance has been completed.

Thank you for your patience.

Feb 3, 14:10 PST
Investigating - We are currently investigating reports of issues with Second Life's Email-to-LSL feature. This feature is now currently undergoing unscheduled maintenance and we hope to have any issues resolved as quickly as possible. Additional information and updates will be provided here as they become available.


02/02/2018 09:00 PM
Concierge Phone and Concierge & Premium Chat Support Unavailable

Feb 2, 13:00 PST
Completed - The scheduled maintenance has been completed.

Feb 2, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 2, 11:24 PST
Scheduled - Concierge phone, Premium chat support and Billing phone will be unavailable from 12:00 PM to 1:00 PM PST, today February 2nd, 2018. Case submissions are still available.


02/01/2018 07:12 PM
Unscheduled Second Life Maintenance

Feb 1, 11:12 PST
Resolved - The unscheduled maintenance is complete.

Feb 1, 10:52 PST
Investigating - We are aware that there may be an issue with Second Life logins at this time. We are actively investigating this issue, and will provide updates via this blog. Thank you for your patience as we work to resolve this.


01/30/2018 04:06 PM
Rolling Restarts Main Channel

Jan 30, 08:06 PST
Resolved - Rolling Restarts are complete! Thank you for your patience.

Jan 30, 05:25 PST
Investigating - We are performing rolling restarts for regions on the main Second Life Server channel today, January 30th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.


01/29/2018 06:26 PM
Scheduled Billing Maintenance

Jan 29, 10:26 PST
Completed - The scheduled maintenance has been completed.

Jan 29, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 29, 05:19 PST
Scheduled - We will be performing scheduled maintenance on our billing system beginning today, Monday January 29 at 10:00AM PST. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.


01/26/2018 09:00 PM
Concierge Phone and Concierge & Premium Chat Support Unavailable

Jan 26, 13:00 PST
Completed - The scheduled maintenance has been completed.

Jan 26, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 26, 11:18 PST
Scheduled - Concierge phone, Premium chat support and Billing phone will be unavailable from 12:00 PM to 1:00 PM PST, today January 26th, 2018. Case submissions are still available


01/25/2018 09:45 PM
Concierge Phone and Concierge & Premium Chat Support Unavailable

Jan 25, 13:45 PST
Completed - The scheduled maintenance is complete.

Jan 25, 12:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 25, 11:03 PST
Scheduled - Concierge phone and chat support, Premium chat support and Billing phone support will be unavailable from 12:15 PM to 1:45 PM PST, today January 25th, 2017. Case submissions are still available.


01/24/2018 06:25 PM
Rolling Restarts RC Channel Roll

Jan 24, 10:25 PST
Completed - Today's RC rolling restarts have completed.

Jan 24, 07:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 22, 08:41 PST
Scheduled - We will be performing rolling restarts for regions on the Magnum, Blue Steel, and LeTigre server channels beginning at approximately 7:00 AM PST on January 24th. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


01/23/2018 05:24 PM
Weekly Premium Stipends Delayed

Jan 23, 09:24 PST
Resolved - Thank you for your patience. Stipends have been distributed! Please check your Linden$ balance - if you have still not received your stipend, please feel free to reach out through Live Chat, or submit a Support Case.

Jan 23, 06:31 PST
Update - Thank you for your continued patience. We are currently dispersing the remaining stipends. We will provide additional updates as they become available.

Jan 23, 05:31 PST
Investigating - We are aware that some residents Weekly Premium Stipends have been delayed. We are in the process of getting those out. We will update this blog when that has been completed. Thank you for your patience!


01/19/2018 09:02 PM
Concierge Phone and Concierge & Premium Chat Support Unavailable

Jan 19, 13:02 PST
Resolved - The scheduled maintenance has been completed.

Jan 19, 12:02 PST
Investigating - Concierge phone, Premium chat support and Billing phone will be unavailable from 12:00 PM to 1:00 PM PST, today January 19th, 2017. Case submissions are still available


01/17/2018 09:03 PM
Concierge Phone and Concierge & Premium Chat Support Unavailable

Jan 17, 13:03 PST
Completed - All support channels are back open and available.

Jan 17, 12:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 17, 08:12 PST
Scheduled - Concierge phone, Premium chat support and Billing phone will be unavailable from 12:15 PM to 1:30 PM PST, today January 17th, 2017. Case submissions are still available.


01/17/2018 03:34 PM
Scheduled Maintenance

Jan 17, 07:34 PST
Completed - This scheduled maintenance has been completed.

Jan 17, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 17, 05:07 PST
Scheduled - We will be performing scheduled maintenance from 7:00 AM to 8:00 AM PST, today January 17th, 2017. During this maintenance, some residents may be logged off, or may be unable to log in, and some regions may be offline. Please check this blog for updates.


01/17/2018 03:00 PM
Concierge Phone and Concierge & Premium Chat Support Unavailable

Jan 17, 07:00 PST
Completed - The scheduled maintenance has been completed.

Jan 17, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 17, 04:57 PST
Scheduled - Concierge phone, Premium chat support and Billing phone will be unavailable from 6:00 AM to 7:00 AM PST, today January 17th, 2017. Case submissions are still available


01/16/2018 05:00 PM
Rolling Restarts Main Channel

Jan 16, 09:00 PST
Resolved - Scheduled maintenance is now complete. Thank you for your patience.

Jan 16, 05:57 PST
Investigating - We are performing rolling restarts for regions on the main Second Life Server channel today, January 16th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.


01/16/2018 12:01 PM
Support closed for Martin Luther King Jr. day

Jan 16, 04:00 PST
Completed - The scheduled maintenance has been completed.

Jan 12, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 12, 13:38 PST
Scheduled - In observance of Martin Luther King Jr. day - Basic, Premium / Concierge Live Chat and phone support will be closed on Monday January 15, 2018. Case submissions will remain open. All support channels will re-open Tuesday, January 16, 2018 at 5 AM PST