POLICE LAB

Second Life Status - Incident History

Second Life Status - Incident History


05/22/2018 04:02 PM
Support closed in observance of Memorial Day

THIS IS A SCHEDULED EVENT May 27, 15:00 PDT  -  May 29, 06:00 PDT

May 22, 09:02 PDT
Scheduled - In observance of Memorial Day - Premium & Concierge live chat and phone support will be closed on Monday, May 28, 2018. Ticket submissions will remain open. All support channels will re-open Tuesday, May 29, 2018 at 6 AM, PDT.


05/24/2018 01:53 PM
Unscheduled Maintenance

May 24, 06:53 PDT
Resolved - The maintenance is now complete! Thank you for your patience and understanding.

May 24, 06:33 PDT
Update - Some users may experience temporary issues when logging in, teleporting, or using voice chat during this short maintenance period. We appreciate your patience during this time.

May 24, 06:32 PDT
Identified - Some users may experience temporary issues when logging in, teleporting, or using voice chat during this short maintenance period. We appreciate your patience while during this time.


05/21/2018 11:46 PM
Unscheduled Phone Support Maintenance

May 21, 16:46 PDT
Resolved - The unscheduled maintenance to our Concierge and Billing phone support system is now complete.

May 21, 10:36 PDT
Investigating - We are currently performing unscheduled maintenance to our Concierge and Billing phone support system. Live Chat and Support Ticket submission remain available. Please watch this page for further updates.


05/21/2018 01:55 PM
Unscheduled Second Life Maintenance

May 21, 06:55 PDT
Resolved - The unscheduled maintenance is now complete.

May 21, 06:24 PDT
Update - We are also aware that some residents are receiving a message that their login credentials are incorrect. Please be patient when logging in, and we will update this post as soon as we have more information.

May 21, 06:08 PDT
Investigating - We are aware that there may be intermittent issues with Second Life logins at this time. We are actively investigating the issue, and will provide updates via this blog. Please contact Support if you experience any difficulty with any purchases made during this time.


05/20/2018 12:48 PM
Unscheduled Concierge Phone Support Maintenance

May 20, 05:48 PDT
Resolved - The unscheduled maintenance has been completed.

May 19, 12:14 PDT
Investigating - We are currently performing unscheduled maintenance to our Concierge phone support system. Live Chat and Support Ticket submission remains available. Please watch this page for further updates.


05/18/2018 10:00 PM
Billing phone support unavailable

May 18, 15:00 PDT
Completed - The scheduled maintenance has been completed.

May 18, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 18, 06:41 PDT
Update - Billing phone support will be unavailable from 11:00 AM to 3:00 PM PDT, Friday, May 18th, 2018. Ticket submissions will still be available.

May 17, 12:57 PDT
Scheduled - Billing phone support will be unavailable from 12:00 PM to 3:00 PM PDT, Friday, May 18th, 2018. Ticket submissions will still be available.


05/16/2018 06:01 PM
Rolling Restarts RC Channel Roll

May 16, 11:01 PDT
Completed - Thank you for your patience! The roll is now complete!

May 16, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 16, 07:23 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, Snack, and LeTigre RC server channels beginning at approximately 7:00 AM PDT on Wednesday, May 16th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


05/15/2018 07:53 PM
Rolling Restarts for Second Life Main Channel

May 15, 12:53 PDT
Completed - The rolling restarts are now complete.

May 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 14, 14:31 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday , May 15th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.


05/15/2018 04:00 PM
Second Life Auction Page Maintenance

May 15, 09:00 PDT
Resolved - This incident has been resolved.

May 15, 07:21 PDT
Investigating - We are currently undergoing unscheduled maintenance to our Auctions - Second Life website. At this time, residents will not be able to access the Mainland Land Auctions page. Please keep an eye on this blog for further updates as they become available.


05/11/2018 08:00 PM
Concierge phone, Billing phone, and Premium chat support unavailable

May 11, 13:00 PDT
Completed - The scheduled maintenance has been completed.

May 11, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 11, 11:26 PDT
Scheduled - Concierge phone, billing phone, and Premium chat support will be unavailable from 12:00 PM to 1:00 PM PDT, today, May 11th, 2018. Ticket submissions will still be available.


05/10/2018 07:00 PM
Unscheduled Community Maintenance

May 10, 12:00 PDT
Resolved - This incident has been resolved.

May 10, 11:37 PDT
Investigating - We are currently undergoing unscheduled maintenance to the Second Life Community and Forum sites. Some residents may not be able to access the Community site and associated Second Life Forums. Please keep an eye on this blog for further updates as they become available.


05/09/2018 05:20 PM
Rolling Restarts RC Channel Roll

May 9, 10:20 PDT
Completed - The scheduled maintenance has been completed.

May 9, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 8, 07:55 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, Snack, and LeTigre RC server channels beginning at approximately 7:00 AM PDT on Wednesday, May 9th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


05/08/2018 04:09 PM
Weekly Premium Stipends Delayed

May 8, 09:09 PDT
Resolved - All stipends have been successfully distributed. For any residents that did not receive today's stipend please contact Support.

May 8, 09:09 PDT
Update - All stipends have been successfully distributed. For any residents that did not receive today's stipend please contact Support.

May 8, 05:55 PDT
Investigating - We are aware that some residents Weekly Premium Stipends have been delayed. We are in the process of getting those out. We will update this blog when that has been completed. Thank you for your patience!


05/08/2018 02:48 PM
Rolling Restarts for Second Life Main Channel

May 8, 07:48 PDT
Completed - Today's Rolling Restarts are complete.

May 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 7, 13:21 PDT
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday , May 8th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.


05/07/2018 08:22 PM
Unscheduled Voice Server Maintenance

May 7, 13:22 PDT
Resolved - The Voice Server Maintenance has been completed.

May 7, 11:46 PDT
Investigating - We are currently aware of an issue affecting in world voice. We appreciate your patience while we investigate this issue.


05/04/2018 08:01 PM
Phone and Live Chat support unavailable

May 4, 13:01 PDT
Completed - Phone and live chat support is now available. Thank you for your patience.

May 4, 12:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 4, 09:02 PDT
Scheduled - All phone and live chat support will be unavailable from 12:00 PM PDT to 1:00 PM PDT, Friday May 4th, 2018. Ticket submissions will still be available at this time.


05/03/2018 08:50 PM
Phone and Live Chat support unavailable

May 3, 13:50 PDT
Completed - Phone and live chat support is now available. Thank you for your patience.

May 3, 11:28 PDT
Scheduled - All phone and live chat support will be unavailable from 12:00 PM PDT to 1:00 PM PDT, Thursday May 3rd, 2018. Ticket submissions will still be available at this time.


05/02/2018 05:43 PM
Rolling Restarts RC Channel Roll

May 2, 10:43 PDT
Completed - Scheduled maintenance is now complete.

May 2, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 1, 07:06 PDT
Scheduled - We will be performing rolling restarts for regions on the Magnum, BlueSteel, Snack, and LeTigre RC server channels beginning at approximately 7:00 AM PDT on Wednesday, May 2nd, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


05/02/2018 05:31 PM
Scheduled Billing Maintenance

May 2, 10:31 PDT
Completed - The scheduled maintenance has been completed.

May 2, 09:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 2, 09:19 PDT
Scheduled - We will be performing scheduled maintenance on our billing system beginning today, Wednesday May 2nd at 9:30AM PST. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.


05/01/2018 04:35 PM
Weekly Premium Stipends Delayed

May 1, 09:35 PDT
Resolved - All stipends have been successfully distributed. For any residents that did not receive today's stipend please contact Support.

May 1, 06:04 PDT
Investigating - We are aware that some residents Weekly Premium Stipends have been delayed. We are in the process of getting those out. We will update this blog when that has been completed. Thank you for your patience!


04/29/2018 01:05 PM
Unscheduled Auction Maintenance

Apr 29, 06:05 PDT
Resolved - The Unscheduled Auction Maintenance has been resolved. We thank you for your patience.

Apr 28, 08:08 PDT
Investigating - We are currently performing unscheduled maintenance on our auction system. While this maintenance is underway, our auctions page (https://usd.auctions.secondlife.com) may not be available. Please watch this blog for further updates.


04/27/2018 08:00 PM
Concierge phone, Billing phone, and Premium chat support unavailable

Apr 27, 13:00 PDT
Completed - The scheduled maintenance has been completed.

Apr 27, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 27, 09:57 PDT
Scheduled - Concierge phone, billing phone, and Premium chat support will be unavailable from 12:00 PM to 1:00 PM PDT, today, April 27th, 2018. Ticket submissions will still be available.


04/25/2018 02:45 PM
Rolling Restarts RC LeTigre

Apr 25, 07:45 PDT
Completed - Today's Rolling Restarts are complete.

Apr 25, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 23, 10:32 PDT
Scheduled - We will be performing rolling restarts for regions on the LeTigre RC server channel beginning at approximately 7:00 AM PDT on Wednesday, April 25th, 2018. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


04/25/2018 12:45 AM
Unscheduled Billing Maintenance

Apr 24, 17:45 PDT
Resolved - The unscheduled billing maintenance is complete.

Thank you for your patience during this time.

Apr 24, 16:52 PDT
Investigating - We are currently performing unscheduled maintenance. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Payments, purchases, Process Credits, L$ transactions and adding Payment Methods may be impacted.

Please check this blog for updates.


04/24/2018 11:58 PM
Unscheduled Voice Server Maintenance

Apr 24, 16:58 PDT
Resolved - The Unscheduled Voice Server Maintenance has been resolved.

We thank you for your patience.

Apr 21, 12:12 PDT
Investigating - We are currently aware of an issue affecting in world voice. We appreciate your patience while we investigate this issue.