POLICE LAB

Second Life Status - Incident History

Second Life Status - Incident History


02/15/2019 09:29 PM
Scheduled Inventory Maintenance

THIS IS A SCHEDULED EVENT Feb 21, 05:00 - 07:00 PST

Feb 15, 13:28 PST
Scheduled - Second Life will be undergoing scheduled inventory maintenance from 5:00 AM to 7:00 AM PST on February 21st, 2019. During this time, residents may have issues with any inventory related activities including building, logging in, as well as avatar and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.


02/15/2019 09:42 PM
Live Support Unavailable

THIS IS A SCHEDULED EVENT Feb 18, 00:00 PST  -  Feb 19, 06:00 PST

Feb 15, 13:42 PST
Scheduled - Second Life phone and chat support will be unavailable on February 18th 2019 in observance of the Presidents' Day holiday. This includes billing support. Ticket submissions will still be available at this time. Regular support service will resume at 6:00 AM PST on February 19th.


02/14/2019 04:45 PM
Scheduled Billing Maintenance

THIS IS A SCHEDULED EVENT Feb 17, 07:00 - 14:00 PST

Feb 14, 08:45 PST
Scheduled - We will be performing scheduled billing maintenance on Sunday, February 17th from 7 AM to 2 PM PST. During this maintenance, some users may be unable to add credit cards to their billing information.


02/14/2019 10:30 PM
Concierge Phone Support and Live Chat Unavailable

Feb 14, 14:30 PST
Completed - The scheduled maintenance has been completed.

Feb 14, 13:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 14, 11:39 PST
Scheduled - Concierge phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, February 14th, 2019. Ticket submissions will still be available at this time.


02/13/2019 07:19 PM
Rolling Restarts RC Server Channel

Feb 13, 13:00 PST
Completed - The scheduled maintenance has been completed.

Feb 13, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 13, 06:14 PST
Scheduled - We will be performing rolling restarts for regions on the Magnum, LeTigre, Cake, and BlueSteel RC server channels beginning at approximately 7:00 AM PST today, February 13. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


02/13/2019 08:10 PM
Continued Rolling Restarts RC Server Channel

Feb 13, 12:10 PST
Resolved - This maintenance is now complete.

Feb 13, 11:22 PST
Investigating - We are extending scheduled maintenance for Magnum, LeTigre, Cake, and BlueSteel RC server channels. As this maintenance continues, please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


02/09/2019 10:48 PM
Second Life Maintenance

Feb 9, 14:48 PST
Resolved - This incident has been resolved.

Feb 9, 13:06 PST
Identified - Our engineers are still working hard on this issue. We're sorry for the inconvenience, and we thank you for your patience.

Feb 9, 08:06 PST
Update - Thank you for your patience! We are still working to resolve this issue!

Feb 9, 06:52 PST
Investigating - Some Second Life services are currently experiencing an outage. During this time, some Second Life services may be unavailable including, but not limited to: logging in, building, chatting, inventory, web services and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.

Please monitor this blog for additional updates


02/09/2019 04:42 AM
Second Life Service Issues

Feb 8, 20:42 PST
Resolved - This incident has been resolved.

Feb 8, 17:48 PST
Investigating - Some Second Life services are currently experiencing an outage. During this time, some Second Life services may be unavailable including, but not limited to: logging in, building, chatting, web services and object rezzing. Please refrain from rezzing in-world, in addition to transacting in-world, on the Marketplace, or on the Lindex during this time.

Please monitor this blog for additional updates


02/09/2019 12:30 AM
Unscheduled Maintenance

Feb 8, 16:30 PST
Resolved - We have completed the unscheduled maintenance. Thank you for your patience during this time.

Feb 8, 14:08 PST
Investigating - We are currently undergoing unscheduled maintenance. During this time, some residents may experience issues with accessing or viewing inventory content, avatar appearance, login failure, or rezzing. Please avoid rezzing items until maintenance has been resolved. We will update this blog as we have more information.


02/08/2019 07:58 PM
Unscheduled Profile Maintenance

Feb 8, 11:58 PST
Resolved - This incident has been resolved.

Feb 7, 13:38 PST
Investigating - We are currently performing unscheduled profile maintenance. During this time some users may experience issues viewing and editing profiles. Please check this blog for updates.


02/08/2019 08:00 AM
Jira Maintenance

Feb 8, 00:00 PST
Completed - The scheduled maintenance has been completed.

Feb 7, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 5, 14:19 PST
Scheduled - We will be conducting scheduled maintenance on our Jira system on Thursday, February 7 from 8:00 PM until 12:00 AM PST. During this time jira.secondlife.com may be unavailable.


02/07/2019 10:30 PM
Concierge Phone Support and Live Chat Unavailable

Feb 7, 14:30 PST
Completed - The scheduled maintenance has been completed.

Feb 7, 12:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 7, 08:27 PST
Scheduled - Concierge phone and chat support will be unavailable from 12:15 PM PST to 2:30 PM PST today, February 7th, 2019. Ticket submissions will still be available at this time.


02/07/2019 03:15 PM
Inventory Maintenance

Feb 7, 07:15 PST
Completed - The scheduled maintenance has been completed.

Feb 7, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 6, 09:12 PST
Scheduled - We will be conducting scheduled maintenance on our inventory system Thursday, February 7th from 6:00 AM until 7:00 AM PST. During this time, some residents may experience difficulty rezzing items. Please watch this blog for updates.


02/06/2019 06:35 PM
Rolling Restarts RC Server Channel

Feb 6, 10:35 PST
Completed - The scheduled maintenance has been completed.

Feb 6, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 6, 06:19 PST
Scheduled - We will be performing rolling restarts for regions on the Magnum, LeTigre, and BlueSteel RC server channels beginning at approximately 7:00 AM PST today, February 6. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


02/06/2019 05:00 PM
Billing Phone Support Unavailable

Feb 6, 09:00 PST
Completed - The scheduled maintenance has been completed.

Feb 6, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 6, 08:18 PST
Scheduled - Billing Phone Support will be unavailable today, February 6, from 8:30 AM until 9:00 AM. Ticket submissions and Live Chat will still be available at this time.


02/05/2019 11:52 PM
Unscheduled Maintenance

Feb 5, 15:52 PST
Resolved - We have completed the unscheduled maintenance. Thank you for your patience during this time.

Feb 5, 13:52 PST
Investigating - We are currently undergoing unscheduled maintenance. During this time, some residents may experience issues with accessing or viewing inventory content, avatar appearance, login failure, or rezzing. Please avoid rezzing items until maintenance has been resolved. We will update this blog as we have more information.


02/05/2019 09:42 PM
Rolling Restarts Second Life Main Server Channel

Feb 5, 13:42 PST
Completed - The scheduled maintenance has been completed.

Feb 5, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 4, 11:05 PST
Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, February 5th. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.


02/04/2019 08:42 PM
Unscheduled Billing Maintenance

Feb 4, 12:42 PST
Resolved - This incident has been resolved. If you require further billing support regarding this issue, please file a support ticket under Billing > Real World Payment Issues in our Support Portal.

Feb 4, 09:05 PST
Investigating - We are currently performing unscheduled billing maintenance. While this maintenance is in progress, some users may experience failed transactions or be unable to add credit cards as payment methods. Please watch this blog for further updates.


02/03/2019 07:09 PM
Concierge Phone Support and Live Chat Unavailable

Feb 3, 11:09 PST
Resolved - This incident has been resolved.

Feb 3, 08:53 PST
Investigating - Concierge phone and chat support will be unavailable from 10:00 AM PDT to 11:00 AM PDT today, February 3rd, 2019. Ticket submissions will still be available at this time.


02/02/2019 07:00 PM
Concierge Phone Support Unavailable

Feb 2, 11:00 PST
Completed - The scheduled maintenance has been completed.

Feb 2, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 2, 08:36 PST
Scheduled - Concierge phone support will be unavailable from 9:00AM PDT to 11:00AM PDT today, February 2nd, 2019. Ticket submissions and Live Chat will still be available at this time


02/02/2019 01:49 AM
Unscheduled Billing Maintenance

Feb 1, 17:49 PST
Resolved - This incident has been resolved. Please contact Support if you have any questions or concerns regarding this incident. Thank you for your patience and understanding.

Feb 1, 16:27 PST
Investigating - We are currently performing unscheduled billing maintenance. While this maintenance is in progress, some users may experience failed transactions or be unable to add credit cards as payment methods. Please watch this blog for further updates.


01/31/2019 10:30 PM
Concierge Phone Support and Live Chat Unavailable

Jan 31, 14:30 PST
Completed - The scheduled maintenance has been completed.

Jan 31, 13:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 31, 11:13 PST
Scheduled - Concierge phone and chat support will be unavailable from 1:30 PM PDT to 2:30 PM PDT today, January 31st, 2019. Ticket submissions will still be available at this time.


01/30/2019 07:00 PM
Rolling Restarts RC Server Channel

Jan 30, 11:00 PST
Completed - The scheduled maintenance has been completed.

Jan 30, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 28, 12:27 PST
Scheduled - We will be performing rolling restarts for regions on the Magnum, LeTigre, BlueSteel, and Snack RC server channels beginning at approximately 7:00 AM PST, January 30, 2019. Please refrain from rezzing no-copy objects, and remember to save all builds. Please check this blog for updates.


01/30/2019 03:00 PM
Inventory Maintenance

Jan 30, 07:00 PST
Completed - The scheduled maintenance has been completed.

Jan 30, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 28, 10:04 PST
Scheduled - We will be conducting scheduled maintenance on our inventory system on Wednesday, January 30 from 6:00 AM until 7:00 AM PST. During this time, some residents may experience difficulty rezzing items.


02/13/2019 09:15 PM
Second Life Marketplace Gifting Issues

Feb 13, 13:15 PST
Update - We are still currently investigating an issue with Marketplace gift orders. Thank you very much for your patience!

Feb 13, 13:10 PST
Update - We are still currently investigating an issue with Marketplace gift orders. Thank you very much for your patience!

Jan 28, 09:40 PST
Investigating - We are currently investigating an issue with Marketplace gift orders. Residents are experiencing an error when
gifting items to other residents via the Marketplace at this time. If you experience any errors with your Marketplace purchase, please contact us via support ticket under Marketplace > General Marketplace Issues for further assistance. Please watch this blog for updates.